Welcome to On Time Plumbing — 24/7 Emergency Service.

Frequently Asked Questions

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Frequently Asked Questions

Yes. We keep techs on standby for same day and emergency appointments. Call early for the best availability.

Category: General

We serve Goodyear, Avondale, Buckeye, Glendale, Peoria, Surprise, Litchfield Park, Tolleson, El Mirage, Sun City, Sun City West, Waddell, and nearby communities.

Category: General

Yes. We provide on site assessments with clear pricing options before work begins.

Category: Pricing

Most work is flat rate so you know the total before we start. Complex projects may be estimated after inspection.

Category: Pricing

No trip fee within our standard service area. If you are outside our routes we will let you know any travel cost up front.

Category: Pricing

We accept major credit cards, debit, checks, and contactless payment. Invoices and receipts are emailed for your records.

Category: Pricing

Yes. On larger repairs or replacements we can present financing options after your estimate.

Category: Pricing

Yes. We warranty our labor and use manufacturer warrantied parts. Your estimate will include the warranty terms.

Category: General

Active leaks, sewer backups, gas line issues, no water, or a failed water heater can be emergencies. Call us and we will guide next steps.

Category: Emergency

Response time varies by time of day and location. We prioritize active leaks and backups and dispatch the closest tech.

Category: Emergency

Yes. We use acoustic and thermal tools for non invasive leak detection, then discuss targeted repair options.

Category: Leak Detection

Warm spots on floors, higher water bills, running water sounds when fixtures are off, or new cracks in flooring.

Category: Leak Detection

Yes. We service tank and tankless systems, handle code upgrades, pans, expansion tanks, and recirculation options.

Category: Water Heaters

Tankless offers efficiency and endless hot water but higher upfront cost. Tanks cost less initially and are easier to retrofit. We will recommend based on usage, gas line size, venting, and budget.

Category: Water Heaters

Typically 8 to 12 years for tanks and longer for tankless with maintenance. Hard water can shorten lifespan without treatment.

Category: Water Heaters

Yes. Annual service helps manage scale, checks safety devices, and extends life. We also replace anode rods when needed.

Category: Water Heaters

Yes. We clear sinks, tubs, and main lines with augers or hydro jetting. We can also camera inspect to identify root causes.

Category: Drains & Sewers

Common causes include grease, wipes, roots, flat or bellied pipes, and scale buildup. A camera inspection helps prevent repeats.

Category: Drains & Sewers

Yes. We install softeners, carbon filters, and reverse osmosis systems and can combine them based on your water quality goals.

Category: Water Quality

Yes. Scale can reduce flow, shorten water heater life, and leave spots on fixtures and glass. Treatment reduces these effects.

Category: Water Quality

We handle rough in, venting, fixture setting, and valve upgrades. We coordinate with your contractor to keep schedules tight.

Category: Remodels

Yes. We replace failing supply lines with modern materials and update shutoff valves and pressure regulators as needed.

Category: Piping

Yes. We service hose bibs, pressure vacuum breakers, and backflow preventers. We also correct low pressure issues.

Category: Outdoor

Banging pipes, frequent leaks, or dripping relief valves can be signs. We can test pressure and add or replace a regulator.

Category: Piping

Call or book online with your contact info and a brief description. We confirm your time window and send updates when the tech is on the way.

Category: General

Have Any Other Question?

Prefer to talk? Call (602) 884-5826.